Service Philosophy

Why count stars, when you can marvel at a night sky?

Hotels and resorts often like to assign themselves star ratings. In some countries these ratings are standardized according to facilities and amenities; in Thailand star ratings are just marketing tools. At Marrakesh Hua Hin Resort & Spa, we don’t count stars because we prefer to offer our guests something too unique to be standardized. Our service and amenities are all top-notch and above expectations, but more importantly we work to serve the unspoken expectations of guests seeking an enriching experience.

An eternity pool should never close, and ours doesn’t.

Some hotels post hours for their pools, but at Marrakesh Hua Hin Resort & Spa we see the pool as a vital component to your romantic escape. Our pool is open 24 hours a day, for example, because we believe you can enjoy a cool dip at any hour – under a million stars.Whether it’s 2p.m. or 2a.m., the pool is ready for you to dive in, dip slowly, or discover love in the moonlight.

Our best staffs are the only ones you’ll meet.

The boutique size of Marrakesh Hua Hin Resort & Spa allows us to fully dedicate our senior service staff to guest-facing duties. Our Head of Housekeeping will be serving you refreshing towel on your arrival, the Head of Spa could be serving your breakfast, Head of the engineering will be serving you dinner, Head Chef might sometimes be serving you coffee, and Head of Reception may be providing you your favorite newspaper. It’s part of our commitment to your experience.

Security with a service mind.

In addition to providing security at all times, our enthusiastic guard staffs will also assist you with parking, luggage, directions, and an umbrella if it’s raining.

Engage, serve, repeat.

Our service philosophy is to accommodate our guests with service and friendliness that’s as exceptional as the surrounds in which we work. To fully encapsulate the Marrakesh Hua Hin Resort & Spa experience our staffs always provide an oasis of serenity, service, and exceptional assistance to your enriching journey.